Delores (Dee) Conway

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How Leaders Can Call for Return To Office Without De-motivating Their People Using T.I.E.

By Delores (Dee) Conway posted in Leading Remote Teams, Return To Office (RTO), Hybrid Work Environment


Leaders don’t force people to follow, they invite them on a journey” – Charles S. Lauer

This article is co-authored by Dee Conway and Bridget Russell, Ed.D.

There’s been a great deal of dialogue on the return to office (or RTO). From business need, to timing, to individual impacts, the discussion has been… robust, to put it lightly.

But what if you as a leader are considering whether it’s time for your team to return. There are a ton of angles to this issue, so before you make a decision and present your people with a potentially shocking ultimatum, take some time to consider the individual factors, and then TIE it all together into a more presentable package.

Part 1: Tie down your reasoning—Challenge your mindset and leader behaviors

The first question to ask is “why now?” Take a pause and reflect on why you are asking your people to return to the office. The reasons may seem obvious to you—perhaps even to your team—but those feelings aren’t always so easily communicated to all levels of the organization.

Perhaps it isn’t obvious. If that’s the case, then it’s time to start asking some more serious questions about RTO or Hybrid:

  1. Why now? What is happening that makes the proposed timing ideal?
  2. Who benefits from having everyone back in the office? Are these benefits tangible, business-critical, and backed by data… or are they more anecdotal?

There are no right or wrong answers to the questions above. They simply help leaders in examining the business case for RTO, then challenging old ways of thinking that may interfere with an unbiased view of what is business-critical.

Part 2: Tie your teams together to create one unified culture.

A great many businesses tout “culture” as one of their highest values, yet don’t stop to consider some of the most critical aspects in shaping a culture. A company’s culture isn’t defined by holiday get-togethers or annual ice cream socials; it’s defined by the daily behavior of its people.

Additionally, a company’s culture absolutely cannot be split between remote workers and those returning to the office. That kind of duality only breeds resentment and will not last long-term. Leaders can’t properly inspire others or make lasting change without tying remote and hybrid working cultures together as one. Start with a T.I.E.: Trust, Inclusion, and Empowerment.


Establish and role model trust with your team by

  • Establishing ways of working, including check-ins for specific work and removing barriers to performance
  • Engage in dialogue about the why and what, not the how
  • Catch people doing it “right” and provide reinforcement

Challenge yourself as a leader to engage in daily acts of inclusion. Whether your team is remote, in the office, or hybrid, what can you do to get to know them better?

  • How can you showcase their ideas or seek their expertise?
  • How can you provide opportunities through coaching or mentorship?
  • How can you, as a leader reinforce others engaging in daily acts of inclusion?

Meet with your team and align on where they are empowered to complete a series of tasks or make decisions

  • Allow your team to work independently and communicate what you will do to support them
  • Providing coaching and support
  • Be open to feedback for new ideas and new ways of doing things

Bringing people back into the office, continuing to work from anywhere, or any combination of the two requires behaviors to be shaped over a long period of time. There is no one-size-fits-all solution to make every employee happy with the RTO or hybrid circumstances, but fostering an environment of trust, inclusion, and empowerment can spark Discretionary PerformanceSM.

Discretionary Performance occurs when people don’t just have to do work, they want to. Striving for that kind of employee engagement is understandable, but getting there is difficult, and may require some assistance… Tying together any amount of people and forming a unified, engaged culture is no easy task. Who will TIE your organization together as one team?

Are you ready to take your employees on the journey back to the office?  


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Leadership - The Secret to Realizing the Full Potential of Change

By Delores (Dee) Conway posted in Leadership, Change Management, Communicating with Teams, Change, Leader-Led Change


Why is it that most organizational change initiatives tend to fall into one of the following categories:

  • It is slow to launch
  • Are recycled from previous efforts that did not achieve intended outcomes
  • Never realize their full potential
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Making Change STICK

By Delores (Dee) Conway posted in Change, Leader-Led Change

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When I was a young girl, my mother would throw a strand of cooked spaghetti at the wall to see if it would stick. If it stuck, then the spaghetti was done.

Unfortunately, that’s how some leaders approach change! They initiate a change effort, sponsor it, sanction change teams, and may bring in consultants to help design the change. Then, they throw the change against the wall. . . and hope it sticks . . . and, in their minds, the change is “done.”

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ALULA Honors African American Leaders Who Led the Right Way

By Delores (Dee) Conway posted in Leadership


Co-authored by:  Dee Conway and Alycia Diggs-Chavis

African culture and history offer much wisdom for the world to live by, whether at work, at home, or in society at large . . . and what’s one of the key lessons?

Good behavior must start from the top. — South African Proverb

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Performance Coaching Brings Sustained Results to Canada’s Top Commercial Property Developer

By Delores (Dee) Conway posted in Behavior, Leadership, Culture, Coaching


In 2020, Carmen Klein, VP Organizational Effectiveness and Systems (HR) at Cadillac Fairview graciously shared her thoughts and experiences using ALULA's Performance Coaching and Feedback as an enabler for their OneCF Culture. 

Cadillac Fairview is one of the largest owners, operators, and developers of best-in-class office, retail, and mixed-use properties in North America, valued at over $32B. Their real estate portfolio also includes investments in retail, mixed-use, and industrial real estate in Brazil, Colombia, and Mexico.

Cadillac Fairview’s employee engagement ranks in the Global Top 25% Most Engaged Companies. The firm has received accolades for their OneCF Culture, including Waterstone Canada’s Most Admired Cultures and Achievers Most Engaged Workplaces in North America.

The company’s journey to make its people and culture a competitive advantage began years ago, when company CEO John Sullivan made this observation: “Cadillac Fairview’s success is partly defined by the results we achieve (EBIT, returns, growth). But our success also is defined by how employees achieve those results, and the mindset and behavior of every employee. Behavioral leadership is key.”

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A Leader's Role in Improving Safety Performance

By Delores (Dee) Conway posted in Leadership, Safety

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Audits tell us whether employees are following safety procedures, right? Not necessarily.

Audits don’t always tell the whole story. I’ve seen cases where well-trained employees looked good on the audit yet had a troubling number of incidents on the job.

I’ve seen situations where companies have an admirable history of safety practice yet still experience fatalities—and in one case, two-thirds of the deaths occurred in high-risk areas.

How is this happening when their audits looked so good?

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