Coaching: A Tool, Not the Destination

By John Dale posted in Leadership, Coaching, Senior Leadership, Performance Improvement

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Let’s be clear—we’re not a coaching company. For us, coaching is a strategic tool, not the ultimate goal.

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When Productivity Measures Backfire: How a Food Distributor Cut Costs 23% by Measuring What Actually Matters

By ALULA posted in Behavior, Operational Excellence, Alignment, Case Study, Performance Improvement

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Imagine this scenario: You've just implemented comprehensive productivity metrics across your operation. Every department now has clear, measurable targets. Keystrokes per hour, cases handled, delivery times—everything is being tracked with precision.

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Empathy vs. Sympathy: The Leadership Difference That Drives Results

By Kim Huggins posted in Behavior, Leadership, Trust, Employee Experience, Performance Improvement

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As a business leader, do your words and actions demonstrate that you really care about the people you lead?

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The Parable of Ted Lasso: Leadership, Context, and the Limits of Optimism

By ALULA posted in Leadership, Team Culture, Performance Improvement

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As many people know, Ted Lasso is a popular television series that follows the journey of an American college football coach who is unexpectedly hired to manage an English Premier League soccer team. The twist? Ted Lasso has no experience with soccer. The team’s owner hired him hoping he’ll fail—part of a scheme to get back at her ex-husband, who loved the club [1].

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Case Study: The $500 Million Human Element

By ALULA posted in Behavior, Leadership, Operational Excellence, Team Culture, Culture, Coaching, Case Study, Manufacturing, Lifesciences, Performance Improvement

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When Process Meets Behavior

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