From Lean to Lost: Why Cutting Costs Is Costing Businesses More

By Brian Cole, Ph.D. posted in Operational Excellence, Strategy Execution, Call Centers, Leadership Development

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“Do more with less.”

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Strategy Execution: Three Common Pitfalls, One Big Takeaway

By Danielle Hochstein, Ph.D. posted in Leadership, Operational Excellence, Strategy Execution

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Here you are: tasked to design and implement a foolproof strategy that will elevate your organization to the next level. It’s likely that you’ll build your strategy around some variation of the following goals:

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