"There isn't a playbook for every challenge," says Tom Frosina, Operations Leader at TD Bank. 

Tom knows that leadership isn't about following a script. Instead, effective leaders must be able to adapt, innovate, and empower their teams to succeed.

Leaders everywhere are talking about Employee Experience, and for good reason.

EX is perhaps the single most important thing an employer can do to improve engagement, productivity, and retention. 

It was a perfect storm that threatened a large company’s entire Employee Experience (EX).

A major player in the technology sector, this company was facing a restructuring triggered by an acquisition. From the moment the deal was announced, employees knew layoffs were likely. 

Can you still create a compelling employee experience (EX) when you don’t get to see your employees in person?

Welcome to the great EX-hybrid challenge. EX is the sum total of all the interactions employees have with people, processes, technologies, and their physical working environment. These are the elements necessary to promote engagement and productivity, and retention.  

EX is the sum total of all interactions employees have with people, processes, technologies, and their physical working environment.

Done properly, a mature and effective EX can boost engagement and productivity, as well as cut down on costly attrition. 

World Health Day, on April 7th, is a global call to action for prioritizing well-being. In our constantly connected world, self-care is no longer a luxury, it's a necessity. By making small, sustainable changes to your daily routines, you can significantly improve your physical and mental health. Here are three self-care shifts that can help you develop habits to support a more fulfilling life. 

International Women’s Day (IWD)is kicking off with local and global celebrations dedicated to the social, economic, cultural, and political achievements of women. This year’s theme is “Inspiring Inclusion,” and it gives us an opportunity to recognize how everyone everywhere can take steps to inspire inclusion.  

“Trust has to be earned and should only come after the passage of time.”                    –Arthur Ashe

Trust is fundamental in our daily interactions, but we don’t talk about it enough. We’re social animals, and the very foundations of society are built on trust. So it should be obvious why trust is critical to success in everything—including business.

According to The Trust Outlook[1], about 85% of people believe that a high-trust work environment helps them perform at their very best. Virtually all metrics improve when employees trust their employers and vice versa, and that is especially true in a hybrid working world.