From Lean to Lost: Why Cutting Costs Is Costing Businesses More

By Brian Cole, Ph.D. posted in Operational Excellence, Strategy Execution, Call Centers, Leadership Development

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“Do more with less.”

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Hey, leader, do you want feedback from others? Act like it!

By John Dale posted in Behavior, Leadership, Leadership Development

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I paused at the door of my manager’s office, knocked gently, and then asked the question.

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Practice Makes Perfect: What Golf Can Teach Us About Leadership Skills

By John Dale posted in Leadership, Coaching, Leadership Development

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I recently read that amateur golfers like me should spend about three hours per week on the practice range trying to refine our games.

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