Once you’ve reached the go-live stage of a big transition project, you’ll be greeted with both good news and bad news.
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Imagine this scenario: You've just implemented comprehensive productivity metrics across your operation. Every department now has clear, measurable targets. Keystrokes per hour, cases handled, delivery times—everything is being tracked with precision.
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How measuring the right behaviors unlocked extraordinary results without new equipment or processes
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Audits tell us whether employees are following safety procedures, right? Not necessarily.
Audits don’t always tell the whole story. I’ve seen cases where well-trained employees looked good on the audit yet had a troubling number of incidents on the job.
I’ve seen situations where companies have an admirable history of safety practice yet still experience fatalities—and in one case, two-thirds of the deaths occurred in high-risk areas.
How is this happening when their audits looked so good?
Here’s what keeps executives awake at night: You’ve got a brilliant strategy. Your board loves it. Your investors are excited. Your team is energized.
As many people know, Ted Lasso is a popular television series that follows the journey of an American college football coach who is unexpectedly hired to manage an English Premier League soccer team. The twist? Ted Lasso has no experience with soccer. The team’s owner hired him hoping he’ll fail—part of a scheme to get back at her ex-husband, who loved the club [1].
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