Did You Buy a Version of Someone Else’s LD Program?

By Spurgeon James posted in Behavior, Leadership, Call Centers

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It was only my first day at work, but I could already tell that my boss wasn’t happy to see me. 

I had been hired by an organization to help improve their leadership development (LD) programs. On my first day, I was asked to meet with a senior executive who would oversee my work. 

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