“Do more with less.”
From Lean to Lost: Why Cutting Costs Is Costing Businesses More
By Brian Cole, Ph.D. posted in Operational Excellence, Strategy Execution, Call Centers, Leadership Development
Did You Buy a Version of Someone Else’s LD Program?
By ALULA posted in Behavior, Leadership, Call Centers
It was only my first day at work, but I could already tell that my boss wasn’t happy to see me.
I had been hired by an organization to help improve their leadership development (LD) programs. On my first day, I was asked to meet with a senior executive who would oversee my work.
Conversation