2024 brought fresh perspectives on how to guide teams through complex challenges while keeping people at the heart of everything we do.

As we reflect on the defining business stories of 2024, one particular story stands out as a powerful reminder of the complexities inherent in global expansion.

This past summer brought us a compelling New York Times report about a leading chip manufacturer's challenges in Arizona - a story that continues to resonate because it touches on fundamental truths about leadership, culture, and organizational transformation.

It was only my first day at work, but I could already tell that my boss wasn’t happy to see me. 

I had been hired by an organization to help improve their leadership development (LD) programs. On my first day, I was asked to meet with a senior executive who would oversee my work. 

In an era of rapid change, the most dangerous phrase in business is, “We've always done it this way.”

Yet, many leaders struggle to adapt, stuck in outdated approaches. But what if you could break free from the status quo and lead your team into a brighter, more innovative future? 

Unlock Your Mental Potential This National Train Your Brain Day 

We've all heard "use it or lose it" when it comes to physical fitness, but did you know your brain follows the same principle? Just as you train your muscles, you can train your brain.

The Billion-Dollar Question 

In today's fast-paced business environment, organizational resilience isn't just a buzzword—it's a key driver of success. Consider this: companies with high organizational resilience outperform their peers by an average of 30% in long-term shareholder returns. 

Ever feel like you're running on empty? Like you've given 110% to everything and everyone, but somehow, it's still not enough?

Welcome to the club, fellow leaders. We've all been there, and let's face it—burnout is a real B. 

"There isn't a playbook for every challenge," says Tom Frosina, Operations Leader at TD Bank. 

Tom knows that leadership isn't about following a script. Instead, effective leaders must be able to adapt, innovate, and empower their teams to succeed.

As a leader, your days are jam-packed —meetings, emails, putting out fires, rinse and repeat.  

It's enough to make your head spin. With all the demands on your time, it can be tempting to skip over those daily check-ins with your team. But trust us, that would be a costly mistake. 

What would happen if you applied some of the best and most modern practices for improving leadership performance in a sector that has traditionally shunned this kind of investment? 

That was the question being asked by executives at TD Bank’s Retail Card Services, who oversee the call centers through their Merchant Solutions and Customer Service operation.