Did You Buy a Version of Someone Else’s LD Program?

By Spurgeon James posted in Behavior, Leadership, Call Centers

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It was only my first day at work, but I could already tell that my boss wasn’t happy to see me. 

I had been hired by an organization to help improve their leadership development (LD) programs. On my first day, I was asked to meet with a senior executive who would oversee my work. 

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Train Your Brain with the Power of Prompts

By ALULA posted in Behavior, Change

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Unlock Your Mental Potential This National Train Your Brain Day 

We've all heard "use it or lose it" when it comes to physical fitness, but did you know your brain follows the same principle? Just as you train your muscles, you can train your brain.

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Talking Isn't Enough: A Leader's Guide to Communication that Inspires Action

By ALULA posted in Behavior, Leadership, Communicating with Teams

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When was the last time your team left a meeting feeling genuinely inspired?  

If you're struggling to remember, you're not alone. In a world of endless emails and back-to-back video calls, truly effective leadership communication has become a rare skill. It's not about how many words you say, but how deeply they resonate. It's about turning strategy into action, and hesitation into momentum. 

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Making Change Stick: Beyond the Spaghetti Test

By Delores (Dee) Conway posted in Behavior, Leadership, Communicating with Teams, Change

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What does organizational change have to do with spaghetti? 

You remember the old spaghetti test. Throw a strand at the wall and if it sticks, it's done. Unfortunately, some leaders approach organizational change with the same haphazard method. 

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Own Your Career: Intentional Professional Development

By Kelly Therrien posted in Behavior, Leadership, Professional Development

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Earlier this year, I had the pleasure of giving an invited talk at the Organizational Behavior Management (OBM) Network Conference in Houston, TX. I knew it would be a great opportunity to engage with OBM professionals and researchers on a challenge that everyone shares right now: facing the inevitability of change, particularly career change.

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Onboard with Trust: Employee Experience During the First 90 Days

By ALULA posted in Behavior, Leadership, Team Culture, Culture, Communicating with Teams, Trust, Onboarding

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EX is the sum total of all interactions employees have with people, processes, technologies, and their physical working environment.

Done properly, a mature and effective EX can boost engagement and productivity, as well as cut down on costly attrition. 

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Honoring Asian American, Native Hawaiian, and Pacific Islander Heritage Month (Part 4 of 4)

By ALULA posted in Behavior, Leadership

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It was an honor to explore the story of Nainoa Thompson here, and we’re thrilled you’re following our series on what today’s leaders and workers can learn from AA and NHPI people whose work demonstrates a profound commitment to behaviors with a lasting positive impact.  

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Honoring Asian American, Native Hawaiian, and Pacific Islander Heritage Month (Part 3 of 4)

By ALULA posted in Behavior, Leadership

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We enjoyed exploring thestory of Shuji Nakamura here,and we’re grateful to you for reading our serieson what today’s leaders and workers can learn from AA and NHPI people whose work demonstrates a profound commitment to behaviors with a lasting positiveimpact.  

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Honoring Asian American, Native Hawaiian, and Pacific Islander Heritage Month (Part 2 of 4)

By ALULA posted in Behavior, Leadership

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Welcome back to our series, begun here, on what today’s leaders and workers can learn from AA and NHPI people whose work demonstrates a profound commitment to behaviors with a lasting positive impact.  

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Honoring Asian American, Native Hawaiian, and Pacific Islander Heritage Month (Part 1 of 4)

By ALULA posted in Behavior, Leadership

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In the US alone, 6.2 percent of the total population identify as AANHPI (Asian American, Native Hawaiian, Pacific Islander). Mayis dedicated to honoring people in the US with AANHPI heritage, so it’sa great timeto celebrate their voices and experiences – and to reflect on how wecan integrate their stories into our lives all year long, especially with our colleagues and teams. 

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