Spurgeon James

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From Turnover to Triumph: 70% Lower Attrition through Exceptional Leadership

By Spurgeon James

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What would happen if you applied some of the best and most modern practices for improving leadership performance in a sector that has traditionally shunned this kind of investment? 

That was the question being asked by executives at TD Bank’s Retail Card Services, who oversee the call centers through their Merchant Solutions and Customer Service operation. 

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